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IS THERE REALLY A SECRET SAUCE TO GREAT CUSTOMER SERVICE?

  Your customers have demands and they aren’t what you think. In a world where everything is fluid and change is now the norm, how do you compete especially when perception is reality? In the past, excellent customer service was broken down into these six categories:  1.   RELIABILITY  2.   AVAILABILITY 3.   SIMPLICITY  4.   ADAPTATION  5.   ANTICIPATION  6.   ACCOUNTABILITY  You will probably agree with me that these …
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WHAT WOULD YOU DO IF YOU WEREN’T AFRAID?

  Right now, the majority of us are living in fear. Fear exists for a reason. It prevents us from making bad choices or from getting hurt physically and emotionally, but it is also used as a shield preventing us from attaining our true potential or living a life that we were destined to live. It is said that 90% …
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WHY I SEE WHAT YOU DON’T

  Have you ever been to a sporting event and spent the majority of the time watching the game on the jumbo tron? Why is that? This is mostly due to the fact that technology provides us a better perspective to view the game and enjoy the detail that we generally miss with our own two eyes. Much is the …
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Why Is Good Advice Hard to Find?

It’s said, “Good advice is beyond all price.” How true that is. Recently, on Hard Knocks, Carl Nassib was shown educating his teammates about compound interest. While his math was spot on, his logic was flawed.
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Why Seminars Don’t Work

Attending a financial seminar might seem like a quick fix for financial problems. Drop in, learn some skills, get some current information, and apply it in your everyday life. Easy, right? Seminars can be informative, but they don’t have the same effect as individualized financial advice.
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Mentors not Manipulators – Can you tell the difference?

Imagine for a moment being in your early thirties having just retired from a career that took roots as a child with a seven- digit nest egg and possibilities abound. Now envision being in your early thirties, career over, only a few dollars’ left to your name and no ability to replicate what you once had. What should be the former is actually the latter for many in today’s world of professional sports.