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IS THERE REALLY A SECRET SAUCE TO GREAT CUSTOMER SERVICE?

Your customers have demands and they aren’t what you think. In a world where everything is fluid and change is now the norm, how do you compete especially when perception is reality? In the past, excellent customer service was broken down into these six categories:  1.   RELIABILITY  2.   AVAILABILITY 3.   SIMPLICITY  4.   ADAPTATION  5.   ANTICIPATION  6.   ACCOUNTABILITY  You will probably agree with me that these are …
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WHAT WOULD YOU DO IF YOU WEREN’T AFRAID?

Right now, the majority of us are living in fear. Fear exists for a reason. It prevents us from making bad choices or from getting hurt physically and emotionally, but it is also used as a shield preventing us from attaining our true potential or living a life that we were destined to live. It is said that 90% of …