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IS THERE REALLY A SECRET SAUCE TO GREAT CUSTOMER SERVICE?

Your customers have demands and they aren’t what you think. In a world where everything is fluid and change is now the norm, how do you compete especially when perception is reality? In the past, excellent customer service was broken down into these six categories:  1.   RELIABILITY  2.   AVAILABILITY 3.   SIMPLICITY  4.   ADAPTATION  5.   ANTICIPATION  6.   ACCOUNTABILITY  You will probably agree with me that these are …
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WHY I SEE WHAT YOU DON’T

Have you ever been to a sporting event and spent the majority of the time watching the game on the jumbo tron? Why is that? This is mostly due to the fact that technology provides us a better perspective to view the game and enjoy the detail that we generally miss with our own two eyes. Much is the same …
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Why Is Good Advice Hard to Find?

It’s said, “Good advice is beyond all price.” How true that is. Recently, on Hard Knocks, Carl Nassib was shown educating his teammates about compound interest. While his math was spot on, his logic was flawed.
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Why Seminars Don’t Work

Attending a financial seminar might seem like a quick fix for financial problems. Drop in, learn some skills, get some current information, and apply it in your everyday life. Easy, right? Seminars can be informative, but they don’t have the same effect as individualized financial advice.